Your Security and Privacy are Important to us
Octosum Open source subscription management platform prioritizes security and privacy of its users. Octosum provides enterprise-class security and ensures that your organization’s data is completely private and protected.
Secure Your Access
OAuth-based authentication. External OAuth providers support (e.g. Google) and role-based access for internal controls.
Data Encryption at Rest and in Transit
All sensitive data is encrypted at the application level using AES-256 GCM encryption and served over secure connections to customers. We encrypt all data that goes between you and Octosum using industry-standard TLS (Transport Layer Security), protecting your account data. Your data is also encrypted at rest when it is stored on our servers.
Hosting and Physical Security
Octosum servers are hosted on Amazon Web Services (AWS) . As such, Octosum inherits the control environment which Amazon maintains and demonstrates via SSAE16 SOC 1, 2 and 3, ISO 27001 and FedRAMP/FISMA reports and certifications. Web servers and databases run on servers in secure data centers. Physical access is restricted to authorized personnel. Premises are monitored and access is logged. You can read further about AWS security and certifications here:
Network Security
Octosum services are accessible only over HTTPS. Traffic over HTTPS is encrypted and is protected from interception by unauthorized third parties. Octosum uses only strong encryption algorithms with a key length of at least 128 bits. Octosum servers deny access to other ports, except that SSH access (protected by TLS and private key authentication) is enabled for administration. Administrative access is granted only to select employees of Octosum, based on role and business need. Access to databases used in the Octosum is limited to interhost communication only.
All network access, both within the data center and between the data center and outside services, is restricted by firewall and routing rules. Network access is logged and logs are retained for a minimum of 30 days.
Disaster recovery and readiness
Octosum performs real-time data replication between AWS availability zones, protected facilities, to ensure your data is available and safely stored. This means that should even an unlikely event occur, such as an entire hosting facility failure, we can switch over quickly to a backup site to keep Octosum and your business running. We transmit data securely, across encrypted links.
Clients login to Octosum using a password which is known only to them and done only over secure (HTTPS) connections. Clients are required to have reasonably strong passwords. Passwords are not stored unencrypted; instead, as is standard practice, only a secure hash of the password is stored in the database. Because the hash is relatively expensive to compute, and because a “salting” method is used, brute-force guessing attempts are relatively ineffective, and password reverse-engineering is difficult even if the hash value were to be obtained by a malicious party.
In addition we offer the option of using two-step authentication. This provides a second level of security for your Octosum account. It means you’re also asked to enter a unique code generated by a separate authenticator app on your smartphone. We recommend you to use two-step authentication as it reduces the risk of your Octosum account being accessed if your password is compromised.
End-user Auditable Logs
Complete and auditable end-user logs of key activities.
Constant updates and innovation
We’re constantly enhancing Octosum, delivering new features, performance improvements and bug or security fixes. Updates are delivered frequently, with the majority of them being delivered without interrupting our service and disrupting users.
Data Privacy
Octosum has a privacy policy, which details the steps we take to protect clients’ information. You can view the privacy policy here:
Reporting Security Issues
At Octosum, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present. We have implemented a responsible disclosure policy to ensure that problems are addressed quickly and safely. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. Please contact us at
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